Crucial Conversations Book (Summary - Review - Download - PDF - Online Reading)

Crucial Conversations: Tools for Talking When Stakes Are High was first published in 2002 by McGraw-Hill, and in 2012 a second edition was published. A business self-help book was written by the four co-founders of VitalSmarts, Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler, the book has sold more than 2 million copies and has been translated into 28 languages.

Book Summary
Learn to remain calm and get the results you want when emotions explode.

When there is a lot at stake, opinions vary and emotions run strong, you have three options: avoid a crucial conversation and suffer the consequences; mishandle the conversation and suffer the consequences, or read crucial conversations and discover how to communicate better when it matters most. Crucial conversations give you the tools you need to move forward to live's most difficult and important conversations, say what you think and achieve the positive resolutions you want. You will learn to:

Prepare for high impact situations with a six-minute mastery technique.
Be sure to talk about almost anything
Be persuasive, not abrasive.
Keep listening when others explode or shut up
Turn crucial conversations into action and the results you want

Book Club Questions

Book Review
The skills and knowledge that people experience can change a life. This book will help you in your personal and professional relationships. Crucial conversations are not about confronting, avoiding conflicts or getting away with it. It's about how to help yourself and others stay in dialogue so you can get the results you want. It's about learning, finding the truth and strengthening relationships.


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